Returns Flow Measurement.

Faster response times with no hassles.

Here's how it works:

For returns screw pumps/flow measurement please contact us

1. Contacting us.

Let us know in advance about what you'll be sending to us. This allows us time to prepare, resulting a shorter turnaround time. As soon a we receive your message, we'll send you an e-mail with your personal advance registration number.

return the shipment prepare a cardboard box with a "urgent" inscription

2. Preparing the shipment.

Please print out the e-mail with the advance registration number.

For the safety of our personnel, and also to comply with legal requirements, we ask that you submit a completed DECLARATION OF DECONTAMINATION if you've started using the product or a part of the product.

Attach both documents in a clearly visible location on the exterior of the shipment. We're only able to provide you with fast and reliable service when we receive both of these documents from you.

As soon as the package arrives, you'll receive a confirmation of receipt from us.

After the findings we prepare an offer for repairs, rebuilds or recalibration

3. Estimate and offer.

For repairs, rebuilds or recalibration, it will take us about five business days to arrive at an offer.

screw pumps/flow measurement returns need your approval to the offer yes or no

4. Your approval.

We will not start work before you let us know that you accept the terms of our offer! If you place an order with us, this estimate is provided free of charge.

What if you don't accept our offer?
If we do not receive an approval from you, we will need to charge the analysis work completed as part of coming up with the offer. In addition, starting one month after we send the offer, you will be billed € 35 per week in storage fees.

repair/overhaul/recalibration approx. 10 business days for a repair or overhaul approx. 5 business days for a recalibration

5. Repair/overhaul/recalibration.

We offer the following turnaround times:

Approx. 10 business days for a repair or overhaul.
Approx. 5 business days for a recalibration.

Screw pumps/flow measurements returns will be sent back with truck

6. Shipping.

We then send the item(s) back to you.